Shipping methods
1-METHOD AND CONDITIONS
Our shipments travel exclusively with reliable and efficient partners.
For each package and destination we choose the best possible solution between:
For maximum safety of your purchases, shipments travel at our risk and are always covered free of charge by insurance .
In the very rare cases of theft, loss or damage to the package, your purchase is always protected!
(for more details, click here > RETURNS )
To prevent unpleasant inconveniences, all shipments are protected by the best anti-breakage packaging .
Within the limits of safety and decorum, our attention is also paid to protecting the environment.
You may therefore receive packaging made from recycled material.
2-SHIPPING ADDRESS
You will be able to receive the package at your home or at your place of work , if it is more convenient for you.
Between the two, we advise you to opt for the address that is definitely manned during working hours on weekdays (Mon-Fri | 9am-6pm).
To receive the package without problems, avoiding storage and delays, we recommend that you carefully check your details .
Make sure they are always updated and complete with:
- name and surname reported on the intercom (in case of shipment to your home)
- name of the business (in case of shipment to the workplace)
- house number (or in the absence of the wording snc)
- valid telephone number
3-SHIPPING COSTS
During shopping, you will be able to constantly view the shipping costs in your cart, calculated based on the weight and total amount of the order.
Here is a summary table of shipping costs for Italy:
|
PACKAGE WEIGHT (Kg) |
COST (€) |
|
0-3 |
7.90 |
| INTERNATIONAL SHIPPING | EUROPEAN UNION |
| 0-3 | 19.99 |
|
Minimum order €49 |
ALWAYS FREE |
TAKE ADVANTAGE OF FREE SHIPPING!
Costs automatically cleared in the cart with a minimum order of €49
(promotion valid only for shipments to Italian territory)
At this time shipping for some selected items is free
We ship all over Europe The delivery costs depend on:
- Parcel weight
- Country destination
You can easily discover in checkout the shipping cost for your order, just after setting up your address.
4- ORDER PROCESSING TIMES
Our commitment is to ship your package immediately after purchase!
We guarantee same-day processing of orders paid by 4:00 pm
(except for inconveniences, and excluding Saturday, Sunday and holidays)
You will receive an email every time the processing status of your order progresses.
Our products are generally available.
In the event of purchasing an out-of-stock item , you will be contacted immediately to agree on the solution best suited to your needs.
5-DELIVERY TIMES
Delivery times in Italy vary from 1 to 3 working days based on the destination and availability of the product.
1 working day for Sicily
2 working days for mainland Italy
3/4 working days for Sardinia, smaller islands and disadvantaged postcodes
Please note that shipping times for perfumes could take up to 10 days due to excessive demand.
(except for reasons of force majeure, such as adverse weather conditions and strikes, and excluding Saturdays, Sundays and holidays).
During seasonal peaks (e.g. Christmas) the times indicated may be longer.
6-HOW TO TRACK THE SHIPMENT
- via your account: log in here
- via email or message sent directly by the courier
We invite you to constantly monitor the progress of your shipment in order to promptly identify and resolve any problems that prevent the courier from completing the delivery (repeated absence of the recipient, incorrect/incomplete address or unknown recipient).
7-WHAT TO DO UPON DELIVERY
Upon delivery, always check that:
1– The package is intact , not damaged or wet;
2 - The number of packages corresponds to that indicated in the courier's delivery receipt;
IMPORTANT:
In the rare event that you find anomalies with respect to what is indicated above, it is essential to accept the package with reservation and describe in detail the problem found in the courier's electronic device paper receipt.
Notify us promptly of the inconvenience.
Once the courier document has been signed without reporting any type of anomaly, it will not be possible to make any complaints or requests for reimbursement.